WHAT CAN I EXPECT FROM MY SERVICE PROVIDER DURING MY SALON OR SPA TREATMENT?
Your service provider will consult with you prior to the service to find out your goals and preferences and can make recommendations if appropriate. She or he will let you know what to expect, and address any special needs or concerns.
HOW DO I CHOOSE THE RIGHT TREATMENTS AND PRODUCTS?
We offer complimentary consultations and can make recommendations to fit your wants and needs. Whether you are looking for a skincare product line to use at home, or have specific needs for a salon or spa treatment, we are always available to answer your questions.
HOW OFTEN SHOULD I GET A FACIAL?
We recommend clients have facials once a month because nothing you do at home can replace professional attention for your skin. Also, your skin is doing different things depending on the season and depending on your lifestyle, so having a monthly check-in with your esthetician ensures you are getting the best treatment. Depending on your skin type and current issues, your esthetician can cater to your facial to best suit you. Much like a massage, facials should be thought of as skin maintenance in addition to your daily skincare routine.
One of the biggest benefits of a facial is our ability to deep clean your skin. When done by a professional, a facial and extractions can remove debris and dirt residing in your pores. Facials often include an element of exfoliation as well, which can help reveal brighter, more radiant-looking skin. If you haven’t been able to curb the look of your dull skin, a facial may be calling your name. A facial can even be considered an essential part to maintaining the healthy look and feel of your skin.
Another benefit of facials has to do with relaxation. Your esthetician will use a steam machine to help dislodge pore impurities and massage your face, shoulders, and arms to help you de-stress. Since feeling stressed can impact the look of your skin, taking an hour out of your hectic schedule every few months for a facial is just another way you can unwind and pamper yourself.
WHAT IS YOUR CANCELLATION POLICY?
Your appointments are very important to us and we always look forward to seeing you. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 48-hour notice. This way, our team of professionals can adjust their schedules accordingly and be able to accommodate clients on our waiting list. Please understand that when you forget or cancel your appointment without giving notice, we miss the opportunity to fill that time slot. Thus, our clients on our waiting list will miss the opportunity to receive services from us. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.
Since the services are reserved for you personally, a cancellation fee will apply of:
50% for cancellations made less than 24 hours in advance
100% charge for no-show no-calls
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last-minute cancellations or ‘no shows’ become a habit, we want to make you aware that having 3 or more no-show appointments, which include last-minute cancellations, will result in the payment in advance to guarantee any future appointments.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keep our schedules filled, thus better serving everyone.
Arrival: Our scheduling is designed to permit the correct time needed to complete your services. Please help us by being on time so that we may complete your service as scheduled. If you are more than 15 minutes late it may be necessary to reschedule your appointment. Spa appointments are asked to arrive 15 minutes before their scheduled appointment to have time to fill out any paperwork, change and relax in our lounge with a hot neck wrap and drink.
We accept credit cards, cash, checks, and Spa Finder but our gratuity is cash or check only. We do have an ATM on-site for your convenience.
WHAT SHOULD I EXPECT DURING MY FIRST MASSAGE THERAPY VISIT?
Please arrive at least 15 minutes before your scheduled appointment so you may have time to fill out any required paperwork, get changed, and relax in our lounge with a hot neck wrap and a drink. Your therapist will review the forms with you and may ask you general questions to establish what areas you would like worked on or if there are any conditions needing to be addressed to make sure your massage is beneficial and enjoyable. We want you to feel as comfortable as possible when coming to receive treatment from one of our professional massage therapists so please feel free to ask any questions you may have.
Your massage session is in a tranquil, private room. Your therapist will leave the room to allow you to disrobe to your comfort level and lie down on the table under the top sheet. During your session, your therapist will only uncover the area of your body being worked on. It’s all about you. Communication is key to receiving the most effective treatment for achieving your relaxation and wellness goals. You can receive either a customized full-body massage for general relaxation or stress reduction or a treatment focusing on specific parts of your body. It’s a good idea to experience different types of massage to see what appeals most to you, particularly if your goal is relaxation and stress reduction. This is another important aspect to discuss with your massage therapist. After a few sessions, you’ll have a better sense of what you like, and what you don’t, and you’ll be more comfortable to communicate that with your massage therapist.